Some of the key features / benefits of this module are:

• View the defect age and progress of the issues in the Gantt view.
• Set up different views to group issues based on information you need to access the quickest.
• Access multiple cause-effect views to allow the analysis of problems from different perspectives.
• Capture up to four levels of detail to precisely point out where you located the error.
• Record the reason and origin of defects to help you improve the process checklists used in projects.
• Record the injected phase of an issue to help the quality processes focus on catching the issues early in the lifecycle. (The detected phase is captured automatically by iPlan)
• Directly reassign serious issues to a specialist for correction, based on their expertise.
• Set-up the target date and estimated work, for correcting each reassigned defect.
• Compare the cost of correcting the defect based on the actual work done and estimated work.
• Capture detailed audit trails for the assigned issue to eliminate 'transit' time between team members.
• Assign a verifier to validate the correctness of the rectified defect.
• Promote issues that involve a large amount of work as tasks in the project plan using process templates and monitor the progress from the Analyser itself.
• Create complex user-defined filters to watch for those rare problems or focus on the core issue.
• Pickup call details and follow-up commitments for the client reported issues.
• Set up notifications and escalations based on the severity of the problem reported.
• Use the HyperPad to attach detailed descriptions, instructions, and guidelines to solve common problems.
• Attach any Windows^TM documents, drawings, and reports to the tasks.
• Generate control charts on the basis of defect age, status, and progress of deviations reported.